FAQs

How far are you from the beach?
(..or… “is there an ocean view?”) The beach is about 100 yards/meters from our driveway. We have no ocean view, however, the beach is so close you can hear it… and it’s so close it’s a one-minute stroll for most…

Once we’ve booked, is there anything else we need to do?
Yes! We’ll email you driving instructions and property information. Be sure to share the Guest Agreement with all those in your party.

What is the cancellation policy?
With 8 weeks notice, you’ll receive a full refund minus a $85 cancellation fee; with less notice, we refund re-booked nights minus the same cancellation fee.

When are the check-in and out times?
Check-in time is 3:00 p.m.-7:00 p.m. (No arrivals after 9:00pm, please. Ask.)
Check out by 10 a.m.

Can we check in earlier or depart later?
If our schedule allows, we may be able to adjust in/out by an hour or two. If you have a “red eye”, we recommend you add a night to your reservation! (Truly, it’s worth it!)

Is this a good property for families?
We love kids, however, being a “quiet retreat” means we’re not particularly well-suited for families! That said, guests who book ZEN or both Garden Suites may add one child (10 or older) to their reservation; an “additional guest” fee will apply.

May we entertain?
We take seriously our promise to provide peace and quiet to all our guests, so visitors are not permitted. If you have a special situation, please ask! Thank you.

Do you provide off-street parking?
Yes! We offer complimentary off-street parking. (Big cars may need park on the street.)

How much privacy will we have?
Our suites afford visual privacy (see property map), however, the property is not sound proof. Snorers and frisky lovers… please be considerate of your neighbors. (Sound travels!)

Is the neighborhood quiet?
Yes, however, this is an active neighborhood with local people who live and work here, so expect normal sounds like children playing or a lawn being mowed. (That being said, we hear mostly the lovely sounds of doves cooing and gentle surf.)

Are there restaurants and shops nearby?
Yes! We are walking distance to several good eateries: vegan, Mexican, local-style grinds, a good coffee cafe, and be sure to check out the Waimanalo Co-op for locally-grown produce and a fantastic deli, gifts and handicrafts (right next door to McDonald’s). Also nearby: 7-11 and Subway.

Is smoking permitted on the property?
Never inside, but if possible we’ll designate a smoking area on property. If this isn’t possible, we must ask smokers to exit to the street or beach to have a smoke.

Do you offer air conditioning?
Yes, in our Garden Suites. Our ZEN Treehouse, however, no, as it was designed with open gables which facilitate natural trade wind ventilation.

What kind of housekeeping is available during our stay?
Fresh linens are offered to guests who stay beyond 7 nights. That said, we are happy to supply fresh linens upon request; trash bags and paper supplies are also provided for your entire stay.

May we cook?
Yes! All our suites have spotless well-equipped kitchenettes with granite counter tops, microwave, mini-fridge, toaster, coffee maker, bean grinder, induction cooktop, cookware, tableware & cutlery, and everyone has access to an outdoor grille.

What are the “taxes and fees”?
TAT/GET taxes amount to 13.96%; and a single cleaning fee is added to the room rate.
Hawaii Tax ID#: 096-077-4144-01

Is there anything I should know about the holidays?
Yes – book EARLY!

How and when do we pay?
We will send an invoice at your request; full payment via Paypal will confirm your booking.

Are there pets at Hale ‘Nalo?
Yes. Our sweet dog Sophie loves making new friends with our guests!

If I still have questions, how can we reach you?
Email: halenalo@gmail.com; Ph: 808-744-8405